R&D is where your company’s growth potential lies. Just asking some key questions – and answering them honestly –  can be a catalyst for positive change. How good are your processes? How well does your organization’s R&D department cooperate with administration, business development or production? Have you found the right balance between innovation and creativity and a process/quality oriented mind set? How is your multiproject management organized and how is your resource management executed ?

How often do you ask questions like these? Let me support your business from a bird’s eye view.

Working together, we will identify the weak spots in your organization or structures and come up with ways to improve the situation. We will leave no stone unturned to ensure that you are reaching your full potential and I will help foster and nourish new ways of thinking that will lead to new ways of doing.

In short: I urge you to choose inspiration, active leadership and living the right culture. After all, this is what R&D is all about. Trying to transfer process/ quality oriented and “operational excellence” mindset to R&D organisations will fail –

key is to find and lead the right balance of a convergent thinking process/ quality oriented organisation with the divergent thinking and the hopefully open minded, flexible and creative mindset in your R&D organisation.

I have made the experience with several service providers around the world that customer orientation in many cases had a very low priority. Unfortunately, many service providers still don’t understand that a strong commitment to serve the customer and to implement an absolute service mindset should become an essential part of the company culture. Together with the strong customer orientation, service providers should target to become a high level consultant and reliable partner for the customers in order to realize a long term relationship. Become the preferred partner of your customers !

This also means that you as a high level service provider you are able to work with your clients on equal level regarding scientific approaches, quality systems, project management, communication and general professionalism. You know exactly your customer’s needs, expectations, background, strategy, targets and way of working. Based on that you are able to support and provide advices on highest level. As a high-level service provider you know that each customer needs a different level and approach of collaboration, as an expert in your field you are flexible enough to adjust the services and way of collaboration for each of your customers individually. The clients recognize you as highly reliable professional experts they can entrust their important strategic projects. Absolute customer orientation does not mean to always accept everything, but also means that your customer will consider your recommendations as a reliable expert.

Let me support your organisation to become a service provider on highest level !

I will challenge your organisation, culture, mindset and working processes with all my experience in that field, working as a service provider for more than 13 years but also on behalf of my clients in the roll as a customer with many service providers in different markets and regions.